AutoZone, turned to Green Circle Life's SmartFHR™ benefits technology to support its own crew and their families in 2016.
For Memphis, Tenn.-based AutoZone, the largest retailer and distributor of automotive parts and accessories in the U.S., with locations in Puerto Rico, Mexico and Brazil, extending access to benefits and HR resource services was crucial. Reaching its 120,000 plus employees, affectionately known as "AutoZoners," in over 6,700 stores became even more vital with the COVID-19 pandemic. The ability to communicate simply and easily with employees holding a variety of roles was key to record breaking numbers realized by the organization.
Green Circle Life's comprehensive communication and engagement platform SmartFHR™ enabled the automotive retailer to prioritize workforce well-being, increase employee satisfaction and retention, and improve communication. SmartFHR™ aggregates all employee-facing human resources, wellness, and healthcare services. It operates as a single sign-on, interactive dashboard that's accessible on-demand from any PC or mobile device.
AutoZone's goal from the outset of its implementation of SmartFHR™ was to use it to help build a culture of health and well-being. The company wanted to create simple user experiences to drive employees' benefits engagement and an integrated holistic wellness program while leveraging the latest technology. This would help the company differentiate itself in the marketplace, connect with AutoZoners anywhere and allow its employees to get the most out of company benefits.
SmartFHR, more than just a passive information repository, is an interactive behavioral change tool specifically designed to stimulate and reinforce the habitual, proactive engagement AutoZone sought. The healthcare platform made it simple for the auto parts company to share information with employees at any time and integrate it into their daily routines.
Decisions in areas like wellness, condition management, and benefits selection are essentially family driven. Green Circle Life prioritizes whole-family participation by giving family member access to all the resources and benefits provided by SmartFHR.
Green Circle Life delivers the ultimate engagement platform with extensive analytical capabilities on the backend. These include a benefits dashboard that contains all assistances in one place, tracks employees from enrollment to termination, provides details with a click, and uses a single-sign-on experience for everything AutoZone. SmartFHR™ also supplies a communication vehicle, which allowed AutoZone to provide messaging (extremely important during the pandemic) via the app.
With the help of Green Circle Life's SmartFHR, AutoZone was able to realize greater employee engagement of the company benefits, lower healthcare costs, and encourage fewer sick and disability days for those engaged. By successfully driving this benefits engagement, AutoZone revealed it also generated increased participation seven-fold compared to prior years, and helped achieve better wellness lifestyle activities and aide in the retainment and recruitment of employees.
Breaking down some outcomes:
Among disability benefits users in 2020: AutoZoners who used the well-being services had an average of 158 days off; among non-participants, there were an average of 191 days off. Looking at 2020 sick-leave data: among wellness feature users, sick time eligible people had on average 37.8 unused sick hours per user; among non-participants, sick time eligible people had that number as 33.8 unused sick hours per user. AutoZone did note it cannot be sure how much is attributable to wellness related savings but did say it calculated per $12 of hourly wage rate above resulted in over $1 million in cost savings.
SmartFHR™ seamlessly integrates internally and externally managed systems enabling users to perform a range of tasks, including benefits enrollment, personnel record management, payroll, time and attendance, wellness programs, scheduling appointments, and even the managing of health records.
Green Circle Life is differentiated by its commitment to customization - clients can incorporate whichever services they choose to prioritize; they can utilize Green Circle Life's native components or use the platform entirely as a more integrated point of access to existing systems and programs.
Through SmartFHR™, companies can push timely messages and content to individual employees, specific cohorts, or the entire enterprise driving participation in key programs it prioritizes. The platform features extensive analytical capabilities on the backend, and dramatically reduces the burden on internal human resources teams who no longer have to devote time and energy to repeat outreach and administrative efforts.
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