When Banks’ Tech Solutions Serve Employees As Well as Customers, Everbody Benefits

August 26, 2019 

BAI, August 26, 2019, By Dinesh Sheth

Financial institutions spend billions on technology, and for good reason: Through updating new systems and automating processes, banks provide their customers with an efficient, friendly user experience. But even as technology evolves, employees remain crucial to a customer’s overall bank experience-whether in a branch as tellers and loan officers or on the back end as customer support representatives.

Read more at https://www.bai.org/banking-strategies/article-detail/when-banks-tech-solutions-serve-employees-as-well-as-customers-everybody-benefits